Pinnacle Quality Insight “Best In Class” for Hospice
In 2010 our clients were given satisfaction surveys by Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, and based on feedback from the people we take care of, we were rated “Best In Class” for Hospice in the following areas:
- Overall Quality of Service
- Knowledge of Staff
- Promptness/Timeliness of Visits
- Pain/Symptom Management
- Response to Problems
- Licensed Nurse Services
- Aide Services
- Volunteer Services
- Social Work/Community Services
- Chaplain Services
- Overall Customer Satisfaction
The Best In Class rating is determined by comparing A-Plus Hospice in each service area to similar care providers across the country.
Click here to see our Best In Class Awards for Hospice
Pinnacle Quality Insight “Best In Class” for Home Care
We received similar recognition based on all of the same criteria for our Home Care Services. We were recognized as “Best In Class” in the following areas:
- Overall Quality of Service
- Knowledge of Staff
- Accessibility of Staff
- Timeliness of Visits
- Health Care Needs Met
- Licensed Nurse Services
- Home Health Aide Services
- Response to Problems
- Recommend Agency to Others
- Social Work/Community Service
- Overall Customer Satisfaction
Click here to see our Best In Class Awards for Home Care
2010 Home Health Quality Award
Since 2004, HealthInsight has recognized Medicare-certified providers for demonstrating high quality health care and excellence in performance on publicly reported quality of care measures. Quality of care measures come from patient information that is collected from home health agencies, nursing homes, and hospitals. These measures provide one piece of information that consumers can use to decide how well providers care for their patients. Click to view the National Home Health Agency Performance Rankings.
Criteria for 2010 Home Health HealthInsight Quality Award
1. Agency ranks at or above the 90th percentile nationally using current ranking methods ( nine available measures; giving equal weight to “percentage of patients who had to be admitted to the hospital” and the average percentage of the eight other measures included in the analysis) based on a minimum of one full year of submitted data.
2. Agency has no Condition of Participation level deficiencies on their last state survey.
3. Agency conducts a systematic review of a minimum of five patients that are hospitalized to identify:
- Whether or not the hospitalization may have been avoided.
- Underlying agency process failures contributing to the potentially avoidable hospitalizations.
Data tracking must be done for a minimum of three consecutive months and submitted to HealthInsight for review. If you need a tool, please contact HealthInsight. Agencies meeting all three criteria will receive the 2010 HealthInsight Quality Award.